FAQ
Can I shop in-store?
Yes! Come by and visit our showroom for all the hottest products your store needs! Address below.
10138 Artesia Pl.
Bellflower CA, 90706
Mon-Fri 10am-7pm, Sat 11am-4pm
Are your cosmetics new, shelf pulls, or customer returns?
Each product featured or sold on The Secret Bargain Shop are items that are NEW Arrivals from some of your fave BIG box retailers and brands.
Is there a minimum order quantity?
No minimum order quantity is required!
Who handles the shipping & freight costs?
Shipping rates are estimated during checkout once an order is placed. The shipping rate will adjust once the total weight of the complete order and delivery location is confirmed. For Mexico orders, we offer free delivery if your freight forwarder is located in Los Angeles, CA. Just contact us at (424)366-9912 to get started!
Where is my order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery!
Please Note: If you do not add Route to checkout, you will have to proceed with filing a claim directly with the mail carrier if your package is lost, stolen, or damaged.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here.
How does Route work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.Need to file a claim? File here.
How can I reach someone at The Secret Bargain Shop?
Have a question? Please email us at info@secretbargainshop.com to get in touch!
Customer Service Hours
Monday - Friday
9:00am - 5:00pm PST
If you need immediate assistance outside of customer service hours, please use the WhatsApp Chat Helper.
